At our online store for babies, we are committed to providing our customers with the highest quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy.
Returns are accepted within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unwashed, and with all tags attached. Please note that personalized items are final sale and cannot be returned.
To initiate a return, please contact our customer service team at returns@babyreena.com with your order number and the reason for your return. Our team will provide you with a return authorization and instructions for sending the item(s) back to us.
Once we receive your return, we will inspect the item(s) to ensure they meet our return policy requirements. If everything checks out, we will issue a refund to the original payment method. Please note that shipping fees are non-refundable.
In the unlikely event that you receive a defective or damaged item, please contact our customer service team immediately. We will work with you to arrange for a replacement or refund, depending on the situation.
At our online store for babies, we value our customers and want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please don’t hesitate to contact us.